NEATO Reviews

Neato.com is recognized for its D-Series and Connected Botvac Robot Vacuums. The Neato D10 Intelligent Robot Vacuum is designed for large homes and offers ultra-performance for the ultimate clean. The Neato D9 Intelligent Robot Vacuum is flexible and adaptable for medium-sized homes, while the Neato D8 Intelligent Robot Vacuum is optimized for smaller layouts. These products are part of Neato's commitment to providing smarter navigation and a deeper, more powerful clean with their D-shaped design and LaserSmart technology.

Neato.com accepts payments through Shopify Payments and supports a variety of payment methods including Visa, Mastercard, Amex, Discover, JCB, Diners Club, and Elo. For faster transactions, customers can use Shop Pay, Apple Pay, and Google Pay. It's important to note that available payment options may change based on updates to Shopify Payments. When charges are made, they will appear on the credit card statement as "SP NEATO B.V." Sales tax may be applied depending on the customer's location and will be indicated during checkout. Tax-exempt individuals or entities can request a sales tax refund by providing a tax-exempt certificate. Neato does not offer price matching and advises customers to subscribe to their mailing list for notifications on promotional events. If a payment method is not working, it is recommended to check that the cardholder information matches the records of the financial institution or to contact them for further assistance.

Neato.com offers a 30-day money-back guarantee for products purchased through their website. If a customer is not satisfied, they can return the product within this timeframe. Shipping costs, however, are non-refundable. To initiate a return, customers must look up their order and use the request a refund option to submit their request. As for the shipping policy, Neato only ships domestically within the United States, including all 50 states and Puerto Rico. Orders are dispatched from California, and once an order has been placed, the shipping method and address cannot be changed. If an order or item is damaged during shipping, customers should contact Customer Care within 30 days of purchase and may be asked to provide a photo of the damage.

Among Neato.com's offerings, the Neato D7 Robot Vacuum stands out as a popular product, featuring LaserSmart technology for intelligent navigation, zone cleaning, and virtual No-Go lines. It is designed for mid-size homes and boasts a 120-minute battery life. Another notable product is the Neato D9 Robot Vacuum, praised for its strong cleaning performance, fast mapping, and attractive design. It is equipped with a 0.7-liter dustbin and compatibility with Alexa & Google Assistant, catering to modern smart homes.

Neato.com products, particularly their robot vacuums, have a price range that starts from $399.99 for the Neato D8 Intelligent Robot Vacuum, which is optimized for smaller layouts and those on the go. The mid-range model, Neato D9 Intelligent Robot Vacuum, is priced at $499.99 and is flexible and adaptable for medium-sized homes. The high-end model, Neato D10 Intelligent Robot Vacuum, costs $599.99 and is designed for large homes, offering ultra-performance for the ultimate clean. The prices reflect the different features and capabilities tailored to various home sizes and cleaning needs.

Neato.com provides a comprehensive range of services to support their products. This includes a knowledgebase for customer support, warranty and repair services, and troubleshooting assistance. They also offer smart home integrations with devices and services, ensuring that their robot vacuums can seamlessly connect with modern home ecosystems. Additionally, Neato provides shipping and fulfillment services, including preparation, packing, and Amazon FBA services, as well as quality controls, freight and pick-up services, and repackaging. These services are designed to enhance the customer experience and provide added value beyond the purchase of their robot vacuums.